1.  Collection of Information

OPTRACK will collect information in fair lawful means from its customers. Front line staff should be able to respond to customers pro-actively on what information is collected and how it's used and disclosed.

OPTRACK will collect non-public personal information about the company through the online registration form, or other forms furnished to OPTRACK, or through other interactions that the customer or its representative has with the company. OPTRACK will collect information with the purpose of serving the customer better. At the same time it will use customer financial information to manage operations within the website.

2.  Use of Information

Customer information may be given to manufacturers assisting OPTRACK in providing its product. Customer information is an asset and it will be transferred if the company is sold or merged.

3.  Disclosure

A clear procedure will be implemented to ensure the documentation of the customers consent on how the information is collected, used, and disclosed. Within and among our service providers, the company restricts access to personal information to only those who require it, in order to provide products and services. OPTRACK may share the personal information that it collects with affiliates, including affiliated service providers.

4.  Consent

Customers consent must be taken prior to the collection use and disclosure of the information. The consent has to be documented to ensure compliance, when there are other suppliers or agents that are helping the company provide the product to its customers. The customer may withdraw all or part of their consent from OPTRACK re the use of their personal information. If the customer withdraws all or part of their consent, however, OPTRACK may be limited in the services or products that it provides to the customer.

5.  Retention of Customer Information

The customer's information will be retained in the company as long as it is required to serve its purpose. It has to be held in the company for a period of time to allow the customers to access it when they want to and also to fulfill the business need for collecting and holding the information.

6.  Accurate and Up-to-Date Information

Keeping the customer's information accurate and up to date will help the company serve its customers better. Hence, it's important for the company to be notified of any changes in the customer's information so that it can take the necessary steps to change it immediately in an efficient and timely manner.

7.  Safeguards

OPTRACK ensures the integrity, security, and the privacy of a customer's personal information because it's the foundation of the customers trust in the company and it is a sound business practice. OPTRACK employs extensive physical, electronic and procedural controls in keeping with industry standards and practices, and regularly adapts these controls to respond to changing requirements and advances in technology.

Further, OPTRACK ensures the safety and the accuracy of its database, therefore, there is an audit trail of all the transactions conducted on the system that are either deleted, edited, created, or cancelled.

8.  Access to Personal Information

The customer has the right to access their information and question its accuracy or to ensure the existence, use, and disclosure of the information.

The following procedure will be employed when an access is requested:

1. Identity of the individuals accessing the information should be authenticated.
2. The information that the customer has requested to be accessed can be accessed by contacting the company by mail or telephone.
3. No charges will be required and the information requested will be extracted from the data base immediately upon the customer's request.

9.  Challenging Privacy and Compliance

To ensure best business practice and guaranteed customer satisfaction. The customer has the right to access its information and challenge OPTRACK on how the policies and procedures are being implemented. The customer also can challenge how their information is safeguarded and retained according to the industry laws and regulations.

Customer's concerns can be addressed to SyncBASE by the following process:

1. Contacting Customer Support by calling 213-232-2727 Ext. 4
2. Sending an email to: optrack_support@optrack.net

If the customer is still not satisfied with the results they can contact the Office of the Privacy Commissioner of Canada at:
112 Kent Street
Ottawa, Ontario
K1A 1H3 Canada

Or telephone toll free at: 1-800-282-1376